Chess iX is looking for a Servicedesk support engineer

Chess iX designs, develops and maintains bespoke software products for the top 500 companies in Europe. With a passion for technology and a strong commitment to quality we help our clients innovate and optimise their business.

Chess iX has a growth strategy, and is therefore looking for a servicedesk engineer.

Position Servicedesk support engineer

As servicedesk support engineer you are responsible for customer issues, identify problems and advising on solutions, logging and keeping records of customer / employee queries.

You know how to analyse logs, can spot common trends and underlying problems, update self-help documents, and are capable of elegantly helping customers or employees with their issues. You have a passion for ICT services with a great sense of responsibilty to solve issues. a team player that meshes well with the service management team and a good sense of humor.

Chess iX offers you the possibility to work in a professional environment, surrounded by smart, curious colleagues with a joint ambition to create the most beautiful, clever and elegant software and services possible.

Profile

• A minimum of 1 year experience with IT service support
• Customer telephone and mail call handling.
• Global knowledge of Windows, Linux, network & infrastructure.
• Sufficient communciation skills in Dutch and English
• An education on at least MBO level

Information

For more information you can contact Laurien van Daalen at hr@chess-ix.com

Or by phone: +31 88 248 16 32